Switching your Recruitment CRM Software? Ask these Questions. |
Posted: March 11, 2020 |
You’re thinking of swapping your current recruitment CRM software for another. Perhaps it is not working out for you or you’ve just outgrown it. Don’t be hasty to onboard a new software. Just because the new one has more features or has been collecting rave reviews doesn’t mean it is suitable for you. The new software should be able to fill the gaps your current one wasn’t equipped to. Evaluate how strongly they can answer these crucial questions. A good recruitment solution should go beyond providing basic CRM features but be able to help recruitment agencies be enterprising. Can it scale along with your business? As your business grows, you want to make sure it is facilitated by a software solution that is designed for scalability. If you grow from a company of 10 recruiters to 25, and you need more licenses, the software provider should be able to provide the extra licenses promptly. Lack of scalability is probably why you’re considering other CRM solutions right now. Take this opportunity to find one that can grow along with your future needs. How is the quality of service? Poor customer service disturbs most people. Whether someone receives good or poor quality of service can determine how they feel about a product and how they use it. Be confident about receiving good support even after you buy their product. Everyone wants their issues to be resolved as quickly and painlessly as possible. Recruiters will use the recruitment CRM solution every day. If you hit a problem, it will impact how you do your job. It is important you get the support and service you need ASAP. You don’t want to be tossed around from one department to another while they figure out who is responsible for dealing with your problem. Never assume a service provider will follow up with great customer support just because they have a big team. Do some research about the company’s support system. You can consult Trustpilot for reviews or if you know someone using that software, just ask them. Can you use it on your mobile phone? It has quickly become the norm to do business on the move. Work is not limited to the office or during office hours. For recruiters, this is especially true as they are always communicating with candidates and clients or attending meetings. You want the convenience of having the data you need at your fingertips wherever you are. If you’re looking for another CRM service, make sure their software includes a mobile app service. Imagine how easy your life is going to be now! There’s no need to rush to work to send resumes to your clients. No need to frantically call colleagues to send you a report minutes before an important client meeting. You are set to work if you have internet or broadband access. Is it smart with job boards? Almost all recruitment CRM solution in the market can sync with job boards. Recruitment agencies, especially start-ups, need to work with job boards to find candidates. This is how they build up their candidate database. Recruiters are now realising posting jobs to job boards and gathering data is not cost-effective. Every job they post gets hundreds of applications which, while imported automatically to their software, still needs to be filtered by them. Proactive recruiters want to be a step ahead of competition. They want to do more than filter CVs and review potential applicants. A smart recruitment CRM software will have a record of candidates from previous job applications which it will then filter by specific requirements such location, skillset, similar job roles, etc. The hands-on recruiter does not need to rely on new candidates. You can identify which of the previous applicants could be a good match for this new job role. Confirm they’re still looking for a job and send their resume over to the client.
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